The fine print
Last updated: November 2026
Our guides are digital downloads that arrive instantly, so all sales are final. But if something isn’t right, we’ll always fix it.
When we’ll help
If a file won’t open, is missing pages or arrived damaged, or if you were accidentally charged twice, email us within 30 days of your purchase. We’ll send you a working file, or refund you if we can’t fix it.
How to reach us
Email hello@wildlittlenaturalists.com with your order email and what went wrong. We usually reply within a few days.
Etsy orders
If you bought through Etsy, you can also contact us through Etsy messages. The same policy applies.
Free guides
Free guides are always free, so there’s nothing to refund. If one doesn’t work for you, tell us and we’ll send it again.